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Business Development |
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Q: |
In which African countries Globaltronica is active at the moment? |
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Globaltronica is currently active in the Angolan Market. We are looking to expand our distribution channels and business development services in the near future to:
· Botswana
· Ghana
· Mozambique
· Namibia
· South Africa
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Can Globaltronica provide us with business development and project leads in the markets in which it is currently active?
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Yes. Globaltronica will work with you if there are business development opportunities in your field of industry and/or service. |
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Can Globaltronica be our agent or distribution partner in the markets in which it is currently active? |
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Yes. Globaltronica will assist you in all aspects of the import/export process, and work with you as an agent or a distributor of your products and/or services. |
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Q: |
We would like to meet a representative from Globaltronica so that we can further discuss the possibility of establishing a partnership. How do we go about making arrangements for a meeting? |
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Please fill out the contact form with in our website with your company information, a brief description of your objectives, and a contact name. We will contact you to further discuss the best way to proceed. |
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Q: |
We are planning on organizing a business trip to a market in which Globaltronica is active. Can Globaltronica help us make arrangements to meet decision makers in the areas or fields that we are interested? |
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Yes. Globaltronica will help with the meeting arrangements so that you have a productive and informative business trip. Please fill out the contact form in our website so that we can follow up with you. |
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Q: |
We are an organization that promotes trade and business development, thus helping Canadian/American/Asian companies establish businesses in new markets. Can Globaltronica make a presentation to our members about the business opportunities in the markets in which it is active? |
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Yes. Globaltronica can make a professional presentation about business opportunities in the markets in which it is active. Please fill out the contact form and we will respond as soon as possible. |
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Q: |
When I purchased my Eurocom 5100C used, I was not provided with the Recovery and Rescue disks. How do I get a copy? |
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Please contact us at support@globaltronica.com.
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E-Store |
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Q: |
I have just installed SP2 on my Windows XP machine and I now have no audio. What do I do? |
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Most likely the problem is that you also did a driver update while doing the Windows XP SP2 update. Try going into device manager and rolling back the driver for the Audio device. If this does not work, uninstall and reinstall the driver. If this too does not work, try a manual install of the driver off the Drivers CD. |
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Q: |
They have installed Windows XP on an older notebook and am having problems with getting the sound working. Where can I obtain appropriate drivers? |
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Not all of our notebooks support Windows XP, please verify in the Product Library (at Eurocom Support website section) that your notebook computer supports the particular Operating System before going ahead with the upgrades. |
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Q: |
What type of batteries are supported on 6200/6200A/6100? |
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Model 6200 supports only NiMH battery pack where 6200A and 6100 supports both NiMH and Li-Ion. We use Duracell-compatible battery packs (DR36 for Ni-MH and DR202 for Li-Ion). |
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Q: |
I'm having difficulties fully charging my battery. What could be the problem? |
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If you experience difficulty in charging the battery, or if the battery capacity has decreased over time, the following procedure might re-condition the battery: 1. Unplug the computer from the AC adapter and turn it on. Let the computer run under battery power until the computer turns off, indicating that the battery is fully discharged. 2. Remove and re-insert the battery pack. 3. Plug the computer into the AC adapter. 4. With the PC turned off, let the battery charge until the battery status light glows green. 5. Unplug the AC adapter. 6. Remove the battery. 7. Wait 30 seconds and re-insert the battery. 8. Plug the AC adapter back in. 9. Let the battery recharge until the battery status light turns green or the icon displays 100%. 10. Now your battery should be fully charged. Unplug the computer from the AC wall outlet and turn on the PC. You should notice longer battery life. All batteries hold less charge as they age. Over time, if you attempt to charge a battery and the battery charge indicator does not show a full charge, you may need to purchase a new battery. |
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Q: |
I have a problem with my laptop battery... it does not hold the charge. |
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Expected lifespan of notebook battery ranges from 18 to 36 months depending on the usage etc. If the battery runs out shortly after full recharge then the battery should be cycled (see our website for details) if the problem continues to persist then the battery might have to be replaced. Please contact our Authorized EUROCOM Customer Service Centre for details. You can find additional, relevant information by following this link: http://batteryuniversity.com |
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Q: |
Computer clock losses time. |
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A: |
CMOS battery needs to be changed. Please contact support@globaltronica.com. |
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Q: |
My 2700/M270/D270 will not charge the battery, it is not showing a battery in power management in Windows, nor does it power off of battery. What is the problem? |
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Typically this problem is caused by a blown fuse on the mainboard. Please contact support@globaltronica.com to request service of your unit to repair this issue. |
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Q: |
How do I update the BIOS on my notebook and where can I get the latest BIOS? |
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BIOS update is a relatively simple operation and can be carried out by most competent computer users. All BIOS upgrades can be obtained from the Support Section on our website under PRODUCT LIBRARY or DOWNOLADS.
Note: The BIOS files are machine specific so the correct BIOS for your machine must be used, you should not upgrade the BIOS if you are not sure that you are using correct binary for your notebook. Please refer to the instructions for details. |
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Q: |
How can I change or clear BIOS passwords if I lost it? |
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Unfortunately you have to send the computer to Eurocom. Please contact support department for instructions at support@globaltronica.com. |
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Q: |
I have Roxio Easy CD Creator 6 Basic VCD Edition OEM with my new laptop. Can it burn DVD format? |
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No, this version of the software cannot burn DVD format. Please contact sales@globaltronica.com to request the newest version that does burn DVD format. |
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Q: |
I cannot read DVDs or CDs or burn with Roxio and in device manager I have error code 39 and/or 41. What do I do? |
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There is a problem with filters in the registry for the optical drive. Visit this link on how to remove the upper and lower filters. http://forums.afterdawn.com/thread_view.cfm/116044 |
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Q: |
How do I install/update a driver? |
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For a newer system please download the driver and run setup file. Restart computer after installation. For older computers best practice is to delete the old driver before installing new one by opening Control Panel -> Add Remove Programs and removing the driver. If you do not see the driver in Add Remove Programs window you can update the driver in the Device Manager. Depending on your OS procedure might vary. Please contact our support department at support@globaltronica.com if you are experiencing difficulties completing the task. |
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Q: |
It seems my computer runs very hot. I am afraid there is a problem with cooling system. What should I do? |
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Cooling fans in notebook computer are more important than in desktop. Less space means less cooling air for the hardware. Do not restrict air supply to the fans. If you think that your computer is running to hot causing it to slow down or hang you should have it inspected by a certified technician. To extend life of your system you should follow a number of steps outlined by our "Tune up" program. |
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Q: |
I need to replace my AC adapter for my notebook computer. How can I purchase one? |
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Please contact upgrades@eurocom.com with details about required accessories. |
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Q: |
How frequent are driver updates for my notebook? |
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The driver updates are released periodically on our website. As the drivers are developed by chip manufacturers the frequency will depend on features available with new release and compatibility with our particular hardware implementation. All new drivers must be fully tested on our notebooks before they can be released to the public. Because we can not always predict the behavior of the hardware with non-Eurocom approved drivers we must advise against using them. |
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Q: |
I would like to know what you recommend for cleaning laptop LCD panels. |
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You can use lint free wipes designed for this purpose. They can be purchased at most computer stores. |
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Q: |
I would like to know if Globaltronica ships to the United States. |
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Eurocom ships worldwide. Please check our shipping policy and prices. |
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Q: |
I can’t seem to find any user manual. |
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You can buy a hard copy through sales@globaltronica.com or download electronic copy in pdf format from the Eurocom Support website section. |
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Q: |
I have a 3100C laptop and want to have an ethernet connection for internet use. How can I do this with this laptop? |
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This model does not have on board LAN. It is optional via PC Card slot. |
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Q: |
I travel a lot and I always have problem with my modem. I changed a modem module for the same laptop twice. What is the problem? |
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Phone lines in different countries are of varying quality, have different plugs and use different voltages. Phone lines can be digital in many offices and hotels and destroy your modem instantly. Eurocom suggests using surge protectors for the phone line and AC power supply. |
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Q: |
My 5600/D500 model of Eurocom does not post. There seems to be power to it but off of AC and battery, I don't get a display and the the hard drive lights do not flash. What do I do? |
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Ground yourself properly, remove keyboard and heat shield, now reseat RAM chip(s). If you still get no POST, contact support@globaltronica.com. |
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Q: |
I get a dim display on my laptop as though the back light isn't on. What do I do? |
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Try external monitor plug-in and boot laptop. If you get external display, it is your backlight. Common possiblities are switch board, inverter board or LCD panel. Contact support@globaltronica.com |
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Q: |
I am interested in getting the XYZ model notebook. But I need to have an XYZ Operating System. Is it compatible? |
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Please refer to our Product library page on Support website section. If an OS supported for a specific model you will be able to find all the drivers on Eurocom site. |
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Q: |
My Windows XP keeps crashing on me, with bluescreens and error codes. What do I do? |
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Document what error code you get and try to search in Google what the error codes mean. Typically most blue screen errors occur from faulty hardware or hardware drivers. Please contact support@globaltronica.com if you encounter a blue screen with your error code. If this occured after installing a service pack or update, try doing a system restore in safemode. |
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Q: |
I just flashed my D900T with the latest BIOS and it will not boot into Windows. It also shows some sort of RAID configuration screen. What do I do? |
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Go into the BIOS, and in the Advanced menu, assuming you installed your OS as ATA Mode, make sure ATA mode is selected. Save settings and reboot. |
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Q: |
How Do I Skip The User Log On Screen?In other words when my computer boots up in XP I must click either "my user name" or just "user".How can I get the computer to boot up right to the desktop like other people's computers? |
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Click Start>Run and type in the following "control userpasswords2", without the quotation marks then click OK. The User Accounts dialog box will open, uncheck the box that says, "Users must enter a user name and password to use this computer".Click OK and reboot you should not see the welcome screen that requires you to logon. This is assuming you are not authenticating to a network domain. |
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Q: |
Hi everyone, i was just wondering if you thought it would be worth it to upgrade windows xp home to pro on a laptop. Windows claims that you get better battery management, does any one know if this is true from experience? What other big advantages are there? |
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Well there are networking advantages in that you can connect to a domain, have remote desktop, encrypted file systems, advanced access control, group policies, and support for multiprocessors. A complete listing can be found at http://www.microsoft.com/windowsxp/pro/howtobuy/choosing2.mspx |
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When I try to install 2000/XP from scratch in RAID or ATA mode, it says it cannot find the hard disks and cannot proceed. What would cause this? |
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Please consult the following article on how to install Windows 2000/XP on the D900T. (http://www.eurocom.ca/support/drivers/D900T_RAID_ATA_instructions.txt) |
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Q: |
I try to go to a web page on my high speed internet and it says "Page Cannot be Displayed". It seems that my internet is down? |
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Make sure the cable is securely connected to your laptop, then confirm your DSL/Cable modem is plugged in too. Power cycle the modem and reboot your computer. If you internet still does not work, go to Start>Run> type in "cmd" and press OK. Then type "ipconfig" and press Enter. If your IP Address is anything other than 0.0.0.0 or 169.x.x.x you have establish you have a connection. Then type "ping www.google.com" to see if you get a reply. If you don't get a reply, there is either an issue with Windows or with the hardware, thus contact Tech Support. |
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When restarting Windows NT v4.0, the PC card can not be found and system hangs, why? |
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Install the latest ServicePack for Windows NT v4.0 to resolve this problem. TheService Pack is downloadable from Microsoft's Web site. |
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Q: |
I have to reinstall my operating system, but I lost Windows installation CD. Can I have another CD? |
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In order to comply with the Microsoft licensing agreement, operating system CDs can only be ordered to replace CDs that are missing or faulty. Eurocom sells OEM software. If you need driver CD you can buy it from Eurocom or download the drivers from our DOWNLOADS section of the Support website. |
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Q: |
System fails in entering sleep/suspend mode when running under Windows 95, why? |
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When APM is enabled in Windows 95, the operating system will periodically poll the status of the CD-ROM drive, the drive controller reports that the drive is still in use, preventing the computer from being suspended. Please perform the following to correct this problem: 1. Click on Start/Settings/Control Panel/System/Device Manager. 2. Double click CD-ROM/TEAC-xxE/Settings. Click on "Auto Insert Notification" check box to disable it. Click OK. |
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Q: |
My LED's do not work when I turn my D900T on. They work fine when I use the Audio DJ but shouldn't they display the time when I am using the laptop in Windows? |
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Please check your BIOS version. The earlier BIOS' did not support the clock LED on the Audio DJ board. Compare your current BIOS to the latest one on our Support web page. If you have an older version, follow the steps posted to update you BIOS. |
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Q: |
How to create a "Suspend to Disk" partition? |
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Boot system from drive A, under DOS prompt, run FDISK to delete all existent partitions on the HDD. 2. Re-boot system from drive A, replace the diskette in drive A with Suspend Utility Diskette, under DOS prompt, type the following commands and follow the screen instructions to create a "Suspend to Disk" partition: A:\>CD SUSPEND A:\SUSPEND>0VMAKFIL /Pn 3. To run system under "Suspend to Disk" mode, the option of "Suspend to Disk" in System Configuration Utility must be enabled. |
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Q: |
No dialtone after notebook restarted from power saving when re-establishing modem connection |
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Use suspend to RAM option in your power management set-up. Do not use SUSPEND to HDD (it causes power cut off to all key components including modem, therefore shutting down modem) |
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I get the message "Power Surge on USB HUB." What is this, should I be worried? |
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No, this is just a generic warning with regards to power on the USB Hub. To disable the warning, enter device manager, select the properties of USB Controllers, then Advanced, check off "Don't Tell Me About USB Errors." |
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What happens if the size of the created "Suspend-to-Disk" partition is smaller than size of system memory? |
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A message indicated "Suspend to Disk partition not found" will be displayed during booting, also system's power management will automatically be set to "Power on Suspend" mode. |
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Q: |
I have a Monte Carlo 5600N notebook running Windows XP Home. I recently installed some new software for digital camera. Ever since then, the computer has been unable to go on standby or to hibernate. |
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The driver for your camera might be preventing the system from going into standby mode or hibernation mode by continually sending requests to the computer. This occurs when power management software then provides recourses necessary to handle these requests in effect keeping the system running. This effect is especially critical when laptops are on battery power, as the expected power saving settings of standby or hibernation will not be applied. This can lead to shorter battery run times. |
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Q: |
I own a Eurocom notebook and was wondering what would be the best security device to buy for it. Is there any special cable I can buy? |
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Eurocom sells Defcon security cable and Defcon security alarm. You can contact our Upgrade department at upgrade@eurocom.com. |
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Q: |
On the registration form, it stated that you could only purchase extended warranty within thirty days of purchase. The warranty on my system will run out in a couple of days. Please advise if extended warranty can be out chased at this time. |
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Unfortunately not. Extended warranty can be purchased only within 30 days from the date of original purchase of a EUROCOM system. |
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Q: |
There is a dead pixel in the middle of the screen. Is it covered under warranty? |
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Please refer to our policy on "Missing Pixels" under Warranty (Service and Warranty Info) at www.eurocom.com in SUPPORT web section. |
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Q: |
What is Eurocom return policy? |
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To return a product to Eurocom, please contact your sales rep or email sales@eurocom.ca to discuss the problem.
When you need to ship a EUROCOM product, please follow Eurocom Return Policies. You will need to obtain a Return Authorization Number (RMA) from your sales rep.
· Proof of purchase must be included with the returned product.
· Product received without an RMA # easily visible will be returned to the sender, at the sender's expense.
· Shipping and Handling Charges will not be credited or refunded.
· Product shipped for credit or refund must be shipped at the sender's expense and risk.
· All products must be returned in their original packaging. Boxes must be unmarked and not damaged in any way. A charge of $100.00 will be assessed on damaged packaging.
· Software will be accepted back for credit or refund only if unopened and if returned with the complete unit that the software was shipped with at the time of returning the unit. Please do not return software if the original packaging has been opened. We are unable to issue credit or refund on any opened software. Software that has been opened will not be shipped back to the customer.
· Please remember to ship back all manuals, CD's, diskettes, cables, carrying case and all other accessories. For any missing accessories, deductions will be made in the amount as originally charged for each component, as listed in parts price lists.
· Phased out or final sale products will not be accepted back for credit.
· All models that are considered final sales will not be credited at any time.
· No credit will be issued on exchanges for an Upgraded product (FDD for LS-120, CD-ROM for DVD ROM, NiMH for Smart LI-ION). Exchange will be replacement of the same item only (one for one). All Upgrades will be treated according to our standard policy on upgrades. Credits on current production products returned for upgrade will be accepted only during the first 30 days from date of purchase. A credit of 50% will be given against upgrades. Regular upgrade charges for parts and labour apply. |
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Q: |
Since I'm the second owner of this computer and the computer does not have more than a year, do I still benefit from the 1 year warranty? I do not have the invoice. |
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Yes. The warranty is transferable and if you provide the serial number of your PC Eurocom will determine the warranty period. |
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Q: |
Is there a way to know if my computer is still under warranty? |
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Your original invoice should have this information. If not, because we offer a range of warranty programs, you should contact Eurocom Support at support@eurocom.com with the serial number to verify the warranty status on your computer. |
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Q: |
I just installed my Wireless LAN card drivers and it says it is disconnected and I cannot browse for wireless networks. How do I fix this? |
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After making sure the WLAN card is installed properly, review your user manual to find which Function Key combination will activate the wireless card. Also consult the manual for the wireless card itself if available. |
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